35bdd Privacy Policy — Your Information Is Completely Safe

1 Introduction and Purpose

35bdd is a trusted online gaming platform in Bangladesh. We place the highest priority on protecting our users' privacy. The purpose of this privacy policy is to clearly inform you how 35bdd collects your personal information, why it is used, with whom it is shared, and how it is kept secure.

We believe you should have full control over your personal information. That is why, from the moment you register on the 35bdd platform through every transaction, we use SSL encryption and modern security technology to keep your information safe.

2 What Types of Information We Collect

The 35bdd platform may collect the following types of information:

• Identity Information: Your name, date of birth, national identity card number (for age verification), and contact address.
• Contact Information: Email address and mobile number.
• Financial Information: Details of deposit and withdrawal transactions, bKash / Nagad / Rocket account information (for transaction confirmation).
• Account Activity Information: Gaming history, betting records, bonus usage details, and login logs.
• Technical Information: IP address, browser type, device information, and cookie data.
• Communication Information: Content of messages sent through our live chat or email.

3 How Information Is Collected

35bdd collects your information in the following ways:

• Directly Provided: Information you give when filling out registration forms, requesting deposits or withdrawals, and contacting us.
• Automatic Collection: When you use the platform, technical information is automatically collected through cookies and similar technologies.
• From Third Parties: Necessary information may be obtained from trusted third-party service providers related to identity verification or fraud prevention.

4 Purposes for Using Information

35bdd uses the information collected from you for the following purposes:

• Account registration, verification, and management.
• Processing deposit and withdrawal transactions.
• Distributing bonuses, promotional offers, and rewards.
• Providing customer support and resolving complaints.
• Detecting and preventing fraud, money laundering, and other illegal activities.
• Complying with responsible gaming policies and supporting users when needed.
• Improving platform quality and enhancing user experience.
• Meeting legal obligations and reporting to authorities when required.
• Sending important notifications by email where applicable.

5 Legal Basis for Processing Information

35bdd processes your information on the following legal bases:

• Contractual Obligation: Information is processed as necessary to fulfill the service agreement with you.
• Legal Obligation: Information is stored and processed to comply with applicable laws and regulations.
• Legitimate Interests: For fraud prevention, ensuring security, and platform improvement.
• Consent: In certain cases (such as marketing communications), information is used on the basis of your explicit consent.

6 When Information Is Shared with Third Parties

35bdd never sells or rents your personal information for commercial purposes. However, information may be shared in a limited way in the following cases:

• Payment Processors: Necessary information is sent to complete transactions through bKash, Nagad, and Rocket.
• Identity Verification Services: Trusted third-party services may be used for age and identity verification.
• Technology Service Providers: Contracted service providers for server hosting, database management, and security.
• Law Enforcement Agencies: Information may be provided to relevant authorities upon receipt of a valid legal order or court directive.
• Game Software Providers: Software providers such as Pragmatic Play, JILI, PG Soft, and Spribe may process limited information for operational purposes.

Before sharing information with any third party, we ensure they comply with appropriate data protection standards.

7 International Data Transfers

In some cases, your information may be stored or processed on servers located outside Bangladesh. In such cases, 35bdd ensures that international data protection standards are followed and that the security of your information is maintained at all times. All international data transfers are completed using SSL encryption.

8 Data Security Measures

35bdd has implemented both technical and organizational security measures to keep your information safe:

• SSL/TLS Encryption: All communication on the platform is secured through SSL encryption.
• Database Encryption: Stored sensitive information is kept in an encrypted state.
• Access Controls: Only authorized personnel can access your information.
• Regular Security Assessments: The platform is regularly tested to identify security vulnerabilities.
• Two-Factor Verification: An additional security layer for account login.
• Incident Response Plan: A plan is in place to respond quickly in the event of any data breach.

However, it is not possible to guarantee complete security on the internet. You are therefore advised to keep your password confidential and to remain cautious to prevent unauthorized access.

9 Data Retention Period

35bdd retains your information only for as long as necessary:

• Active Account: All relevant information is retained while your account remains active.
• Closed Account: After an account is closed, certain information may be retained for a specified period for legal obligations and dispute resolution.
• Financial Transaction Records: May be retained for an extended period in accordance with legal and regulatory requirements.
• Technical Logs: Retained for a limited period for security monitoring.

10 Your Rights Regarding Your Information

As a user of 35bdd, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of any inaccuracies in your personal information.
• Right to Erasure: The right to request deletion of your information under certain circumstances (where no legal obligation applies).
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain cases.
• Right to Data Portability: The right to request your information in a structured format.
• Right to Object: The right to object to the processing of your information in certain cases.
• Right to Withdraw Consent: Where information is processed on the basis of consent, the right to withdraw that consent at any time.

To exercise these rights, contact us at [email protected] or directly through live chat.

11 Cookie Policy

The 35bdd platform uses cookies and similar tracking technologies. Cookies are small data files stored in your browser. We use the following types of cookies:

• Essential Cookies: Required for the basic functionality of the platform — maintaining login sessions and ensuring security.
• Functional Cookies: For remembering your preferences and settings — such as language preference.
• Analytical Cookies: Collecting anonymous statistics to understand and improve platform usage.

You can control cookies by changing your browser settings. However, disabling certain cookies may affect the functionality of the platform.

12 Protection of Minors' Information

The 35bdd platform is for users aged 21 and above only. We do not knowingly collect information from individuals under the age of 21. If we learn that a minor has opened an account on our platform, we will immediately close that account and delete the related information. If a parent or guardian suspects their child has registered on our platform, please contact us.

13 Changes to the Privacy Policy

35bdd may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notification will be shown when you log in to the platform.
• The "Last Updated" date at the top of this page will change.

Continuing to use the platform after changes are made will be considered acceptance of the new privacy policy. You are therefore advised to read the policy regularly.

14 Relationship with Other Policies

This privacy policy is part of 35bdd's broader set of policies. To fully understand the terms of service, you are advised to also read the following policies:

• Terms and Conditions — Overall terms for using the service.
• Responsible Gaming — Safe gaming guidelines.
• About Us — Introduction and mission of 35bdd.